ITASCA, Ill. -- IFS North America is a finalist for a Golden Bridge award for customer satisfaction.
The coveted annual Golden Bridge Awards program, with active participation from a broad spectrum of industry voices, encompasses the world’s best in organizational performance, products and services, innovations, executives, management teams, deployments, public relations and marketing campaigns, websites, blogs, white-papers, videos and customer satisfaction programs from every major industry. Organizations from all over the world can be nominated, including public and private, for-profit and non-profit, largest to smallest and new start-ups. Winners will be honored in San Francisco on Tuesday, October 2, 2012 during the 4th annual awards dinner and presentations.
IFS North America caught the attention of judges through its almost unheard of customer approval ratings. In the interally-administered study as well as in an online rating system, IFS’ level of customer satisfaction level is far higher than other enterprise software organizations.
According to an internally-administered study:
- 96.4 percent are satisfied with IFS in all key areas including communications, products, services and customer support.
- 95.9 percent rated IFS applications as meeting their business requirements and supporting their business processes, ease of use and providing required information easily.
- 98.5 percent are satisfied with IFS customer support, including response times, competency of support staff, updates provided on support cases and solutions provided.
- 98 percent are satisfied with IFS professional services, including knowledge levels of consultants, time to respond to service requests, and value provided.
“We take customer satisfaction very seriously,” Vice President of the Established Customer Team Bob Corrigan said. “It impacts our ability to grow our footprint with each of our customers. Because our business is highly dependent on customer references, satisfaction levels also impact our ability to secure new customers for our enterprise software.”