It’s never easy to change. We all get set in our ways. We figure out a way to do something and then stick to it. We master our technique and think we have it all figured out until someone comes along with a new and better way to do it. Then we find ourselves obsolete. And unless we change, we run the risk of becoming the next dodo bird – manufacturus extinctus. But it does not have to be.
This is the challenge facing today’s North American manufacturers. People elsewhere around the globe are currently doing things better, faster and for less money than we can. Complain all you want. Blame the government or the cheap labor market in China or India. But the real blame lies with us. We’ve become lazy and complacent. When Toyota came along with its Lean ideas over 25 years ago, Detroit responded with a wink and a nudge. “Yeah, the Japanese have a nice way of doing things, but really, do we need to run an operation where the inmates run the asylum? How can a company function properly when the workers on the floor are empowered to run their own processes?” Well, as we have seen, Detroit’s allergy to change has knocked the Big Three from their collective pedestal and GM is sweating bullets and scrambling to avoid bankruptcy as Toyota is poised to become the world’s largest automaker.
U.S. manufacturers take note: Change is good! How did it come to all of this? Can North American manufacturing be saved or in 10 years is everything going to be made in China? Manufacturers are the front line of the global battle for well-paying jobs and the only ammunition that will help us win this war is acceptance and the embrace of change. To be victorious, our companies need to offer substance and value to their customers and this can only be accomplished by accepting change – now and in the future.
The good news is many organizations are finally getting it. We’re being forced to look at the waste that exists in our organizations. In the last few years, many companies have started to look at themselves under the Lean microscope and are finding ways to cut costs, reduce waste, increase productivity, and deliver more value to their customers. Unfortunately the elimination of waste is just a small part of the puzzle.
The people side of Lean is the missing link and is still an alien concept to most manufacturers here in North America. In order to compete globally we need to develop the culture of respect and accountability to harvest all the ideas that exist in the heads of our employees. But most companies still cling to an antiquated top-down ‘command and control’ management model which fosters contempt, hides mistakes, and stifles creative ideas.
The sad part is employees seem to understand what managers do not. Why do you think that nearly 63,000 people applied for some 2,000 production line jobs at a new Toyota plant in Texas in just two weeks? Workers realize that Toyota offers the right environment for them to grow. They have grown tired of the lack of respect offered by most North American companies.
We can’t ignore that the world around us has changed and we need to adapt to meet that challenge. Our best customers are only one computer click away from finding a better supplier. It’s enough to make you wake up in a cold sweat. And many do.
To-do list: Drive out waste; rethink processes; grow your people
To become competitive we need to look at what we do, redo our processes, and drive the waste out. We need to challenge, involve, and support our people to contribute and make change happen. But we also must involve and listen to the workers’ suggestions as we change the way we lead and manage.
If you’re serious about surviving the change, here are three short “must dos” that you need to embrace quickly. It’ll take years to perfect them, but the first steps are the most important:
1. Develop a crystal clear vision that focuses on your customers’ success – For customers, the issues of price point, time-to-market, cycle time, lead time, quality, or any of those buzz phrases has value. But what they really want is our commitment to make them a winning company. Many companies have worked on delivering “customer satisfaction,” but satisfaction is only part of the puzzle. In our new world we must listen like never before and figure out what value you bring to the table and how that value can be improved as you help your customer succeed. Those who focus on customer satisfaction put their companies at risk. As a customer with too many suppliers – would you eliminate those who satisfy you, or those who work tirelessly to make you successful?
2. Drive the waste out of all of your processes – Imagine you’re at the bottom of a flight of stairs that goes up 50 feet. As you climb the first few steps, you can start to see the surface of steps higher up that you couldn’t see from the ground. This is how Lean works. As you climb, you’ll start to see new things and recognize new levels of waste. Toyota has been at it for years and still thinks it has only eliminated a small percent of its waste. It’s a nonstop battle but one you must start today by changing your thinking.
3. Grow your people – You need to surround your value-adders with the leadership and environment needed to harvest and improve every single idea and improvement that they have. Your mission should be to grow your people – status quo won’t cut it. And to achieve the task will require vision, leadership, coaching – and yes, actually caring about the people who spend more time with you during the day than waking hours at home.
The urgency is there and it’s real. Five years ago there were loud whispers about what was looming on the horizon, but few took action. In fact most manufacturers just paid lip service to the problem. According to leaders within the Association for Manufacturing Excellence, some 80% of the nearly 495,000 North American manufacturers with five or more employees have yet to make a commitment to mount a credible attack on waste in their organization. And even within that 20% that has done something, some 70% of them have done nothing more than implement something they call Lean but is little more than the implementation of some Lean tools. If companies want to survive they need to change their culture of thinking – and ultimately their culture. Period.
Surviving and thriving
There is movement. Thankfully in the last five years I’ve heard more about culture change than in my last three decades in manufacturing. Our Association for Manufacturing Excellence national conferences are beginning to sell out because companies are recognizing the need to implement culture change. CEOs and VPs are getting to the point where they’ve tried everything ‘traditional’ and nothing has worked at the level needed to win. There is a new and fresh – and urgent – willingness to work together to lever each other’s human and material resources. The emerging name for such ‘consortia’ is the Leveraged Learning Network coined in the 1998 summer issue of MIT’s Sloan Management Review.
Quality guru Dr. W. Edwards Deming once said, “It is not necessary to change. Survival is not mandatory.” Funny how the more things change, the more they stay the same. Deming’s message still rings loud and clear, but this time survival is even more tenuous for North American manufacturers.
It’s time for companies to learn to not only survive the culture of change, but thrive in it. The tools and methods are there. We need a vision that inspires, that aligns us, and that’s coupled to a cultural commitment that strives to make our customers the most successful customers on the planet –