Company's Complaints module provides SaaS-mode, simultaneous connection for all parties in the quality issue resolution process. The module standardizes enterprise techniques for managing, tracking, annotating and resolving complaints from the point they enter the system to the resolution. Benefits include:
- Facilitated collaboration: All parties access the same unique, centralized complaint document
- Common Master Data definitions of products and sites facilitate identification and traceability in ingredients, products and batches, as well as sites and suppliers
- Full tracking and reporting facilities
- Processing and automatic assignment of complaints
Trace One, www.traceone.com