Learn the Surprising Truth about Industrial Aftersales and Services

A recent UPS study of industrial machinery manufacturers found that one-third of midsize manufacturers attribute 75% of their profitability to parts, service and consumables. And 78% say their customers’ expectations for aftersales services are rising. Only 12% consider aftersales and service as an important differentiator for their businesses. These findings show that while manufacturers are rightly focused on meeting their customers’ demands for quality and performance, excellence in aftersales support offers untapped potential for many manufacturers.

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A recent UPS study of industrial machinery manufacturers found that one-third of midsize manufacturers attribute 75% of their profitability to parts, service and consumables. And 78% say their customers’ expectations for aftersales services are rising. Only 12% consider aftersales and service as an important differentiator for their businesses. These findings show that while manufacturers are rightly focused on meeting their customers’ demands for quality and performance, excellence in aftersales support offers untapped potential for many manufacturers.
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