In the last five to ten years, the use of online ordering – via a desk top or mobile device – has skyrocketed in the industrial MRO space. But it’s not always as easy as simply hopping on a website and tracking down a very specific product. Speed, compliance, and spend management are all significant factors in this process. In this video, we’ll speak with Geoff Robertson – Vice President, e-Commerce Strategy and Planning for Grainger – on some of the emerging areas of e-commerce functionality, and the business processes these advancements are designed to address.