Infor and Anthropic announced a partnership that combines Claude with Infor’s experience in manufacturing operations. Infor Industry AI for Claude supports a range of roles, including production planners, buyers and customer service representatives.
Users can work in either Infor or Claude, ask questions in plain language, review data and insights from Infor systems and execute recommended actions. Infor’s industry logic, process controls and governance guardrails are all made available to Claude. Customers can now update a purchase order or fix an at-risk production order in Infor, right from the Claude conversation.
Infor Industry AI for Claude works through a new plugin and connector and the permissions and governance controls configured in Infor still determine what each person can see and do in Infor.
Customers can get recommendations in conversation and, once a user reviews and approves, have the work carried out in Infor. Skills built for Claude carry Infor’s manufacturing knowledge into each conversation. With approval, actions include creating a purchase order, reallocating stock to an urgent order, shifting production lines after unplanned downtime and shipping an order.
“Manufacturers need answers grounded in how their business really runs, and then the ability to act on them,” Infor CEO Kevin Samuelson said. “Infor brings the industry depth and governed controls, allowing customers to access that industry-specific context in Claude or in Infor, wherever they choose to work. When AI begins managing your workflows, the system underneath matters more, not less.”
Examples include:
- Production planners can ask why a production order is at risk, see whether the cause is a material shortage, limited machine capacity or a labor shortage and start corrective action in Infor.
- Customer service representatives can check availability, warehouse locations and production options, then rush an order or confirm a delivery date while the customer is still on the line.
- Buyers can see which production or customer orders a late receipt will affect, identify alternative suppliers and place replacement purchase orders in one guided conversation.
What manufacturers can expect
- Users can ask questions in everyday language and move from question to action in one place. They can also switch to Infor’s role-based workspaces when they need a more detailed view of the business.
- Infor provides Claude the language and logic of manufacturing. For example, item, SKU and product are understood as the same thing. Because the connector recognizes the user’s identity, responses reflect each person’s role and site. This context is configured once for the whole company rather than taught one user at a time.
- Single sign-on and role-based entitlements, drawn from existing Infor permissions, determine what each person can see and do in Infor. Actions taken through the connector are subject to authorization controls and recorded in Infor.
- Manufacturers run on many systems. The connector is built on the open Model Context Protocol standard, allowing teams to work across Infor and other compatible tools they rely on without leaving Claude.
Availability
Infor Industry AI for Claude is now available to select Infor Velocity Suite customers. Customers need their own Claude license and an administrator must activate the Infor connector. Infor intends to add roles, skills and applications over time. For more information, click here.
