Over the past two months, we’ve surveyed maintenance professionals to identify how the industry uses software to get organized, improve efficiencies and tackle other industry challenges. You’ll find the full report below, but there are three key takeaways I’d like to highlight up front:
- Best-of-breed CMMS users are most satisfied. Professionals who use best-of-breed computerized maintenance management systems report their systems best fit their needs.
- Mobile software users report high levels of satisfaction. Among our survey participants, those that use mobile maintenance software reported greater satisfaction than users of non-mobile software.
- Preventive maintenance is a top priority for 2013. Increasing uptime and reducing costs are top objectives for this year. To do this, the implementation of preventive maintenance programs is a priority for our participants.
Maintenance Management Software Adoption
We began by asking survey takers what type of software they use to manage maintenance tasks. Survey takers were asked if they use the following:
- CMMS software: Stand-alone Computerized Maintenance Management System (CMMS) software designed specifically for the management of assets and facilities.
- EAM/ERP suites: Enterprise Asset Management (EAM)/Enterprise Resource Planning (ERP) software. These maintenance software applications are part of a larger suite of business and/or accounting solutions.
- Custom software: Software developed by the company or by a third-party, as opposed to off-the-shelf software from a commercial software vendor.
- Other tools: Business software applications such as Microsoft Outlook and Microsoft Office products.
- Manual methods: No software is used. Maintenance is handled without the use of any software programs.