Sutherland Global Services, the global provider of world-class innovative, analytics-driven business solutions and services, today launched an aggressive recruiting and hiring campaign seeking intermediate to experienced video game enthusiasts with strong customer service skills to provide inbound technical support to fellow gamers. Sutherland’s CloudSource solution, which matches the skills and interests of work-at-home professionals around the world with the right job opportunities, was recently selected by a market-leading gaming console company to help customers enhance their gaming platform experience and resolve technical issues over the phone.
Ideal candidates are self-starters desiring home-based employment who enjoy playing video games on the latest gaming systems. In addition to being people-oriented and able to rapidly build rapport with fellow gamers, candidates must have strong technical aptitude, problem-solving skills, and the ability to multi-task in a fast-paced environment. All positions are available immediately and performed from an employee's home. To learn more about specific employment requirements or to apply for these home-based positions, please visit http://www.sutherlandcloudsource.com/SGS-Work-At-Home-Employee-Benefits.aspx.
Expertise in virtual contact center management was a main reason the gaming console company selected CloudSource to provide technical support to its more than 40 million users. Sutherland’s CloudSource team has implemented technology to support all aspects of the hiring experience from sourcing the right people, assessing skill sets, providing a virtual job try out, and offering new hires a superior onboarding experience.
"A typical contact center is limited to hiring within a small radius around its location, making it nearly impossible to find 200 well-qualified video gamers with the right mix of customer service and technical skills in a single location," said Janet Uhrich, Chief Delivery Officer, Sutherland Global Services " Opening the search up to the “Cloud” and making these work-at-home positions provides a much greater number of highly-qualified candidates. With this approach, we’re able to be very selective when identifying individuals with the right skills and talents for specific positions.”
Sutherland Global Services recently rebranded its work-at-home services as CloudSource to reflect its use of the Cloud to source the best work-at-home professionals for clients. Sutherland CloudSource’s home-based positions provide employees with a competitive compensation and benefits package, paid training, and schedule flexibility.