In the last five to ten years, the use of online ordering — via a desk top or mobile device — has skyrocketed in the industrial MRO space. But it’s not always as easy as simply hopping on a website and tracking down a very specific product. Speed, compliance, and spend management are all significant factors in this process. In this video, we’ll speak with Geoff Robertson — Vice President, e-Commerce Strategy and Planning for Grainger — on some of the emerging areas of e-commerce functionality, and the business processes these advancements are designed to address.
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