CARLSBAD, CALIF. – – MaintenanceNet, Inc., the leading provider of service revenue generation solutions, has launched ServiceExchange, its next-generation service contract management and automation platform. Now available, ServiceExchange offers a data-driven approach to service contract sales and renewals and is purpose built to benefit the entire value chain, from the manufacturer and its distributed sales ecosystem all the way to the end customer.
Empowering internal sales teams and external channel partners to drive top and bottom-line revenue and a stronger customer experience, ServiceExchange grants sales professionals complete visibility into their customers’ service contracts portfolios. Using a self-help, cloud-based approach to service contract management, ServiceExchange guides MaintenanceNet customers and their partners to attach more services to products, close more service renewals and manage product and service lifecycles to successfully capture ongoing technology refresh opportunities.
“ServiceExchange is unlike any other sales tool on the market, and it continues our tradition of delivering real-time data intelligence, extreme automation and massive global scalability to create successful sales outcomes for our customers,” said Scott Herron, CEO and Co-founder of MaintenanceNet. “With this next-generation offering, we’ve taken our technology up a notch to address the reality that our customers’ sales and operational needs are not only unique and complex, but they also change frequently. ServiceExchange allows our customers to operate at the speed of business and work faster, smarter and with more agility across their global sales channels.”
Patent-Pending Design Fuels Speed of Customization, Evergreen Effect
Featuring a patent-pending Business Rules Engine (BRE) and advanced API integrations along with an AWS scalable data infrastructure, ServiceExchange allows ease and speed of customization and modification on a global, enterprise-wide scale as customers’ unique business rules evolve. Built with the advantage of continuous improvement and flexibility to replace major components when necessary without the need for “fork lift” platform upgrades, ServiceExchange is designed with an “evergreen” effect in mind, according to Herron.
“Every major component was designed to be replaced with low-to-zero impact as new innovations and technologies emerge,” said Herron. “And because it captures real-time pricing and service data — aggregated, cleansed and enriched with our Data Intelligence Services — we can ensure that all sales intelligence is always up to the minute. That means every sales professional is assured of reaching out to the right customer at the right time with the right service offer, resulting in the most optimum outcomes for their business.”
Global Sales and Channel Enablement Platform
MaintenanceNet customers, such as Invensys, are already gaining early success with ServiceExchange.
“We’ve been able to streamline our support and service renewal sales processes, eliminate time-consuming administrative tasks and improve business outcomes with ServiceExchange,” said Paul Trapani, Director of Customer Support & Services Business, Invensys, an early adopter of ServiceExchange. “It’s been a valuable investment and we’re seeing our channel partners benefit as well – from closing more support and service renewals, to optimizing the way they prioritize and manage their high-volume, support and service annuity business.”
Designed as a global sales and channel enablement platform, ServiceExchange supports language translation and currency conversion and can be custom-branded to be delivered to internal sales teams and channel partners worldwide. Access to the platform can also be granted to end customers for self-help service contract management.
“Through the years, we’ve guided the world’s leading technology companies to successfully build new service revenue streams using data and automation, and now, with ServiceExchange, we’re helping them gain access and visibility into an even greater share of the service sales opportunity available to them with their customers,” said Kelly Crothers, Vice President of Global Marketing, MaintenanceNet. “The capabilities we deliver with ServiceExchange and our Data Intelligence and AutoQuote Campaign Engine solutions are unmatched in the market, empowering sales professionals to make better business decisions and execute highly targeted campaigns to drive success in service sales.”
For more information on MaintenanceNet and its complete line of product and service annuity solutions, visit www.maintenancenet.com,