LONDON — Technavio announces the top five leading suppliers in the global facilities management (FM) services market until 2020. These suppliers are selected based on their consistent performance measurement framework, ROI, customer satisfaction index, sustainability, pareto analysis of completed work, energy usage level index, planned to reactive maintenance, floor occupancy rate, and percent of completed reactive work.
Competitive market landscape
The FM services market is dominated by large global players as the suppliers are getting involved with mergers and acquisitions to have maximum global reach and enhance their service capabilities. Companies and organizations prefer to outsource their FM services and the suppliers are developing environment management plans to adhere to the regional and global regulations. The report also mentions that the buyers prefer to engage with one-stop shops to achieve cost savings and gain visibility on category spend.
According to Angad Singh, a category specialist, specializing in research on category spend intelligence, “Suppliers are forming strategic partnerships with local labor organizations to avoid labor supply shortages, as they can hamper operations. They are also upgrading IT infrastructure to enhance data collection capabilities and to provide data-driven solutions to customers.”
Top five suppliers of FM services:
Sodexo
Sodexo provides facility management and food services across different industries worldwide. The company serves more than 75 million people every day. It provides more than 234 services for the benefit of clients’ employees. In March 2016, Sodexo was awarded a 10-year contract by Rio Tinto to deliver facility management services for its operations in Australia.
Some of its key services include:
- On-site facility management
- Personal and home services
- Benefits and reward services
Compass Group
Compass Group is a global leader in food services and FM support services. K-12 (part of the Compass Group) serves more than two million students every day in the US alone. Approximately, one-third of the top business schools in Europe are served by the company. The Compass Service Framework was designed by the company to enhance their service capabilities and provide high-quality service to customers.
Some of the services provided by the company include:
- FM support services
- Food services
- Walk-in retail shops
- Project management
Aramark
Aramark is maintaining approximately 1 billion square feet of facilities across multiple industries worldwide. It owns over one million square feet of meeting space globally. The company manages over 45 unique world-class residential and day centers across the US and Canada. In April 2016, Aramark won Citi’s Sustainable Partner Award in recognition of the high-value services provided to the Citi Group.
Some of the services provided by the company are listed below:
- Food services
- Facilities services
- Uniform services
- Hospitality services
- Retail services
ISS A/S
ISS A/S facility management system generates three million work orders on an annual basis. Annually, the company serves 13,809,467 square metres of office and industrial space globally. It caters to a large and diversified portfolio of B2B customers across industry sectors. The company performs 30 billion square meter of cleaning activities globally.
Some of the key services provided by the company are:
- Facility management
- Cleaning services
- Security services
- Catering services
- Property services
- Support services
CBRE Group
With a total workforce of 25,000 EFMs and 13,000+ engineering professionals, CBRE is one of the largest FM service providers across the globe. It caters to a client base of 25.8 million occupants and tenants in the global commercial real estate market. The company employs 300+ HSSE professionals, 40+ OSHA, and 501 trainers for health and safety as well as environmental management.
Some key services provided by the company include:
- Facilities management
- Leasing services
- Project management
- Valuation and advisory
- Energy and sustainability
- Asset services
Technavio is a global technology research and advisory company. The company develops over 2,000 pieces of research every year, covering more than 500 technologies across 80 countries. Technavio has about 300 analysts globally who specialize in customized consulting and business research assignments across the latest leading edge technologies.