Established in the 80’s our customer is a leading
supplier of doors, frames and builders’ hardware
to professional builders in Canada and the United
States. Multi-family residential construction, with
long planning horizons, represents over 90% of the
business, while high-end single-family dwellings
make up the rest. Thanks to its success, the company
was able to move into a purpose-built facility,
housing its three workshops: a wood door shop for
all interior and exterior doors, a complete welding
shop for hollow metal doors and frames, and a glass
shop specializing in glass and mirror doors as well as
custom glass room dividers.
Situation
The business is about 50% manufacturing and 50%
distribution. A project quoting capability is critical
to its operation. Quoting projects that will come out
of the ground two or more years into the future is
not an easy business. The challenges include future
pricing, product configuration (there are thousands
of options), and cost and selling price calculations.
On top of this, the originally quoted configurations
are often changed on the final order, and this must be
taken into account and adjusted before production
commences.
Aquilon ERP
Customer Success Story
Company Confidential – Configure to Order system improves
quotations, visibility of inventory and margins
These issues complicated their inventory and
replenishment planning systems, which we were
previously run manually. Darren, the general
manager, says that this increased the workload of
staff, and the manual processes introduced many
errors into the system.
Configuration errors led to incorrect quotes, costly
returns, and unhappy customers and this is the
reason we started a search for a better solution, he
added.
Selection
We needed a system that could streamline all of
these issues, and that’s why we turned to Aquilon
Software. Aquilon is well suited to product
configuration, fast turn around manufacturing,
and product distribution. And as a bonus, Aquilon
already had experience with door shops. Together
we improved and extended the functionality of
the Aquilon software to streamline the processes.
Much of the improvements made it into the
general release of the software, but Aquilon also
developed proprietary extensions that are exclusive
to our implementation, which gives us a competitive
advantage in our market.
Solution
Using Aquilon’s product configuration system, we
can develop quotes quickly and accurately, with
confidence. The configurator, incorporated into the
sales order quotation system, caters for primary
material, drop down lists for optional components,
labor recovery, and specifications. All four of these
categories are important when creating an accurate
quote for a client, obtaining sign off, and most
importantly ensuring that we provide production
with accurate specifications for each door.
We often win long-term projects. We need to release
orders bit by bit, e.g. floor by floor, or unit by unit.
More often than not the configurations change
during the project. Aquilon has developed the
necessary tools to create these releases quickly,
accurately and with a minimum of keystrokes.
As we create each release the system gives real-
time visibility into our inventory requirements.
For purchased items, the replenishment planning
system calculates suggested order quantities for
review and creates the purchase orders from the
available information, all under our control. We can
replenish special order items on the fly by using the
sales order to purchase order copy function, and the
replenishment planning system reminds us if we miss
something. For manufactured items, the Production
Planning Worksheet gives us a consolidated view of
the products to be manufactured.
When we get repeat requests for quotes or
additional orders, we can rely on the archive history,
which, along with the toolset in Aquilon, allows us
to quickly and accurately produce new quotes and
new orders.
Because of our short manufacturing times (it is quick
to machine, assemble, hang and pack a pre-hung
door) we do not use the traditional WIP model. The
Aquilon system costs and releases all operations and
material as soon as the product is shipped, saving
time and keystrokes and increasing our accuracy.
We know exactly how we are doing door by door,
project by project.
Customer satisfaction
With, on average, a project quote per day, estimating
is key to our operations. Employees are very
pleased with the new system and how it integrates
with inventory, accounting, manufacturing, and
distribution.
With the ability to efficiently configure and price
products for customers we have improved the
turnaround and accuracy of our quotes, which has
led to improved customer satisfaction, improved
margins, a reduction in errors, and an increased
bottom line.
Tim, the former president, notes that many of the
packages they looked at were suitable for either
manufacturing or distribution, but not both. “Plus
they were complicated. With Aquilon, the software
is easy to use, and we have what we need across the
board.”
“Aquilon got it right first time,” says Tim. Years earlier,
the company had purchased another ERP package,
and the implementation was a failure.
About Aquilon Software
Aquilon Software is a leading small business ERP
solution, delivering a comprehensive and fully
integrated system for the wholesale distribution
and light manufacturing markets, and in particular
in the make to order, configure to order, and
assemble to order markets. Aquilon is available for
on-premise, hosted and web based systems. Clients
can freely move between the platforms without
additional cost. Aquilon is the best value for money
for wholesale distributors and manufacturers in the
small business market based on the breadth and
depth of functionality offered. More information is
available at www.aquilonsoftware.com
Aquilon ERP Customer Success Story
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