Managing your global M2M estate

Managing your global M2M estate Vodafone Global M2M Platform m2m.vodafone.com Vodafone Power to you The challenges of M2M M2M is like any other large technology initiative; you need to be able to manage it effectively, from deployment to in-life operations. You need a way to monitor your SIMs all over the world, order and deploy more SIMs as your business grows, diagnose faults quickly in hard- to-reach areas, and much more. You also need to ensure that your data remains secure and keep costs under control. Making M2M simpler The Global M2M Platform simplifies M2M management — so you can realise the full potential of M2M. Whether you have thousands of M2M-enabled assets worldwide, or just a few in one location, the Global M2M Platform enables you to manage your entire M2M estate centrally. The Platform gives you visibility and control of your M2M devices anywhere within our global footprint. It can track the location of any M2M SIM installed in an asset, alert you to unusual activity, produce reports on performance and data usage, activate new SIMs, and much more — all in real time. We built and wholly own the Global M2M Platform, so we can: • Integrate it tightly into our core network for better performance, reliability and manageability. • Control the development roadmap so we can extend the platform’s capabilities to meet your changing needs. • Give you a single point of contact for any questions or issues with the platform, network or SIMs. A world-class management platform At the heart of every M2M solution we offer our Global M2M Platform — a powerful self-service delivery and management tool, underpinned by patented technology. M2M is transforming the way businesses operate. According to GSMA and Machina Research, by 2020 there will be 24 billion connected devices. For our M2M Adoption Barometer 2013 report, we interviewed hundreds of companies around the world about their experiences of M2M. For the vast majority, the benefits were clear — lower operational costs, improved productivity and increased competitive advantage — but many were looking for ways to control costs, security and complexity before adopting M2M. Your environment Vodafone Partner End user Network Global M2M Service Back office and ERP Support Data services Voice VPN M2M Service Portal CMR billing SLA management Subcription control and authorisation Policy control and event management Communication services Mediation Rating Location services Alerting and reporting Customer terminal Radio services Provisioning Service desk Vodafone Global M2M Platform Key features You can connect to the Platform through a secure web portal, which gives you access to all the management functions you need. A user-friendly dashboard The portal’s dashboard gives you a picture of your global M2M estate at a glance. The Platform enables you to group SIMs according to characteristics, so you can manage them in bulk and reduce your administrative workload. From this screen, you’ll get an instant overview of the different groups of SIMs you’ve set up, along with information on the number of SIMs, data usage and current operational state. Easy SIM management Using the convenient self-service management tool, you can order SIMs in bulk, set country and regional restrictions, and change operational states to align with different stages of your manufacturing lifecycle. For example, you can set SIMs to “test” for those in factory testing to make sure they are functioning properly before activating them. You can set SIMs to “ready” when they’re in manufacturing or warehousing prior to activation, or “live” for active use, and “suspended” for stopping data transmissions. Real-time alerting The Platform enables you to define upper and lower data thresholds for SIMs in each group. If a SIM should operate outside of the parameters you set, the Platform will alert you immediately. For example, if a SIM exceeds its data allowance, the Platform will let you know and you can halt transmissions to keep costs under control. And if a SIM isn’t transmitting as much data as it should, the Platform will notify you so you can investigate potential faults. Transparent reporting The Platform generates a variety of standard reports for the current and previous billing period to help you understand how your remote assets are operating on the network. The reports contain graphics on high and low data usage, usage by IMSI, current states, state changes, alerts, and much more. Using this information, you can optimise total data consumption and control your costs. Service diagnostics The portal is your first port of call for support for any issues with your SIMs. Using the self- service diagnostic tools and the transaction log, you can diagnose SIM problems, such as misconfiguration, RADIUS proxy issues, sudden spikes in data transmissions, and more. If you detect a problem, you can try changing the SIM state, but if you’re still having issues, you can contact the Vodafone M2M service desk 24x365. Our fast-track offering All of these management tools are available as part of our fast-track offering, which we can get up and running for you in five working days. The fast- track offering supports: • Standard SIMs or robust plastic SIMs. • Packet-switched data communications over GPRS, 3G and HSDPA. • Connectivity between your M2M devices and our core network on a shared, resilient public internet APN with controlled access. Vodafone Global M2M Platform web portal 3 Service integration We can integrate M2M data directly into your existing back-end systems — like your ERP or SCM systems — via APIs and SMPP. Location-based services are just one example of M2M data that can be integrated into your environment. Using cell ID and assisted GPS, where available, the Platform can feed location data directly into any system, for example a fleet management or asset tracking system. To locate an asset, you can easily access the GPS data or information on where the first communication session happened. With location-based services, you can also set geofences for SIMs. If an asset strays outside of the boundary you set — for example if it’s been stolen — the Platform can alert you immediately. Communications types In addition to packet-switched data over 2G, 3G and LTE networks, we also support SMS (mobile originated and terminated), or circuit-switched voice and data over GSM networks to connect your SIMs to the Platform. Our Global M2M SIMs have dedicated IMSI and mobile number ranges that are not assigned to a geographical destination or network. This means our global M2M SIMs can be used on any Vodafone or Vodafone M2M roaming partner network anywhere in the world SIMs for every environment The Platform supports a range of SIMs suitable for a wide range of operating conditions: • Standard Plastic — This is our toughest SIM, designed for extreme environments. It’s also soldered directly to the terminal’s PCB, making it ideal for tight spaces. • Robust and Super Plastic — These SIMs are hardened for tougher conditions and have a highly stressable memory area that preserves frequently updated files. • Standard Industrial — Our standard plastic SIM is great value and ideal for a wide range of working conditions. All SIMs can be delivered in large volumes if required. Enhanced reporting These reports supplement those in our fast track offering, giving you extra information on the performance on your SIMs so you can improve connectivity performance and optimise the total data consumption of your devices. These reports include ‘invoice data’, ‘daily data usage’ and ‘daily threshold alert summary’. You can configure each report, for example, setting a date range, copy and move operations between profiles and applications, and change SIM custom attributes. Reports are downloadable in CSV, XML and PDF formats. Configuration options We offer a range of advanced capabilities and features that we can tailor to suit your individual requirements. Vodafone Global M2M Platform web portal Users can access the Connection Dashboard, which offers an overview of your entire SIM estate, with quick access menus and a SIM/connection search. You can define the capabilities of a group of SIMs, such as roaming permissions. And you can retrieve a list of SIMs based on predefined criteria like status, or your own custom attributes. Vodafone Global M2M Platform A platform you can trust At Vodafone, we’ve put years of experience and expertise into making the Global M2M Platform reliable, robust and secure. Hosting, SLAs and scalability We host and run the Platform, so we take care of maintenance and updates, freeing you to focus on your business. The Platform offers carrier-grade availability and we give you competitive SLAs for extra peace of mind. Our SLAs cover Platform and service desk availability, incident management and maintenance events. And as your business grows, the Platform’s scalable architecture enables you to expand your solution easily. World-class support We’re there for you throughout your M2M project, from designing, configuring and deploying your solution to in-life operations. We have 150 M2M specialists based at our Innovation Park Labs in Düsseldorf, who can help you test devices and solutions before deployment. We also provide you with a staging and production environment with dummy SIMs for testing, training and demonstration purposes. Once your M2M solution is up and running, we offer round- the-clock support — in several languages — via email and a dedicated telephone hotline. We use a support ticketing system to track and escalate incidents with agreed response and resolution times for your queries. Security We take data security seriously. That’s why we provide an encrypted end-to-end data connection from each endpoint to your back-end systems. By default, your devices connect to the Platform over a shared APN using a dynamic IP address. But, if you wish, you can opt for a dedicated private access point name (APN) and dynamic, fixed or mixed IP allocations over a range of connections including IPSec tunnels and leased lines. Only devices and assets with SIMs assigned to your organisation can transfer data via the dedicated APN — preventing unauthorised access. We can also protect your terminals from making unauthorised data transfers. We offer device-specific credentials and IMEI locks so SIMs only work in the terminals you specify. The link connecting the Global M2M Platform web services server and your M2M back-end systems is secured, too, using HTTPS. The implementation includes server and client certificates, protecting your M2M infrastructure. And to prevent unauthorised users at your company from accessing sensitive information, your administrators can restrict certain functionalities for users by creating tiered access levels. Only administrators can edit your company details, and add and delete users. You will be able to drill down to information on individual connections and access a variety of standard reports such as usage, alerts, and newly activated SIMs. It’s easy to see details like connection status and location for every SIM. 5 Part of a complete solution The Global M2M Platform is part of a complete solution that helps make M2M simpler. Global M2M SIMs We provide global M2M SIMs to suit every operating environment. All of our SIMs feature dedicated IMSI and mobile number ranges not assigned to a geographical destination or network, so you can use them on any Vodafone or Vodafone partner network anywhere in the world. Because you don’t need to customise SIM settings for each country, you can reduce the complexity and time it takes to deploy M2M. Global networks Vodafone has the largest mobile telecommunications network in the world. We provide services via 70 wireless networks on five continents and fixed-line infrastructure in more than 40 countries — serving more than 400 million customers. Wherever your business may take you, we’re probably already there. Simple pricing and contracting We offer a flexible range of commercial models and a single global contract to cover your entire global M2M estate. Our tariffs let you forecast and manage costs without you needing to worry about roaming charges. All you pay is a monthly fee for data usage, a fee per SIM and a fee for changing SIM states. We also offer pro-rated pricing so you only pay for the period your M2M SIMs are active. Integrated M2M terminals To help you reduce time to market and deploy your M2M solution more cost-effectively, we can provide Integrated M2M Terminals — a range of handpicked terminal models from leading manufacturers to suit different M2M applications. Each terminal comes with a global M2M SIM pre-installed — so they’re ready to use out of the box. To speed up implementation even further, we can pre-configure each terminal for your specific application environment and pre-register them to the Global M2M Platform. Each model is tested and approved for compatibility by the Vodafone Innovation Park Labs — so they works perfectly on all Vodafone and Vodafone partner networks. By choosing our Integrated M2M Terminals, you can benefit from one point of contact for both connectivity and hardware, and have access to Vodafone’s extensive expertise and support. Vodafone has shown itself extremely credible in offering a broad set of M2M solutions. A focus on partnership development, R&D and quality-of-service makes Vodafone a leading supplier in M2M solutions globally. Steve Hilton, principal analyst, Analysys Mason Vodafone Global M2M Platform Why Vodafone? We have more than 20 years’ experience in M2M and have delivered some of the world’s most prestigious M2M projects. No other operator can match our level of M2M expertise. A leader in M2M Our experience in M2M brings together unrivalled capabilities and a long track record of success. Today, over 250 dedicated M2M experts can put their experience to work for you in planning large- scale deployments. And unlike other players in the M2M arena, we have direct influence and control over our network design and functionality and have invested heavily in the development of GSM, 3G and LTE standards. We also partner with some of the world's leading hardware and application suppliers and system integrators. Our partnerships bring together the right project components that work seamlessly over our global network. You need only deal with one supplier — Vodafone — for all your needs, reducing the complexity of M2M projects. But don’t just take our word for it; our M2M capabilities are highly rated by leading independent analyst firms. Analysys Mason has rated Vodafone as an Industry Icon and joint first for overall excellence. To learn more about how we can help you to develop, deploy and maintain a successful global M2M solution, please contact your Vodafone account manager, email [email protected], or visit m2m.vodafone.com. Machina Research has also rated us highly in the M2M industry. By assessing pedigree, platform, place, partnerships, process, and people, Machina Research rated us the number one service provider two years running. M2M CSP Benchmarking Study 2013, Machina Research 7 m2m.vodafone.com Vodafone Group 2014. 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