TROY, MI -Fisher/Unitech, a product lifecycle management solutions provider, announces its acquisition of Roney Software for Manufacturing, Inc.’s SolidWorks software business. SolidWorks 3D computer-aided design (CAD) software provides best-in-class tools for product design, validation, technical communications and data management. Roney Software for Manufacturing, located in Girard, PA, will continue to provide leading edge computer-aided manufacturing (CAM) solutions to the design and manufacturing market. As a result of this acquisition, Roney Software’s SolidWorks customers will benefit from immediate access to new products and value-added services from Fisher/Unitech.
Customers will have access to toll free phone and online support utilizing Fisher/Unitech’s SupportExpress platform. SupportExpress includes online reporting and tracking of technical support cases, live chat, online bill paying, e-commerce functionality, and a “virtual advisor” for instant remote technical support sessions including data transfer. Maintenance subscribers can take advantage of SELive, an online chat application fully embedded into SolidWorks software. SolidWorks users simply download SELive from http://supportexpresslive.com, install the program and launch a technical support chat session directly from the SolidWorks Task Pane.
Another important customer advantage is access to Fisher/Unitech’s 3DU online education system. 3DU offers customers the option to take SolidWorks courses online via an interactive environment, delivering unparalleled convenience and flexibility. Fisher/Unitech is the only SolidWorks reseller to offer a learning management system (LMS) that ensures education objectives for each and every student are achieved.
Fisher/Unitech employs local sales and support personnel in its Findlay Township, Pennsylvania, office providing full educational facilities. With a technical staff of over 30 product specialists, consultants, applications and technical support engineers, Fisher/Unitech has the infrastructure to ensure customers are getting the most out of their technology investment. Since 1993, Fisher/Unitech has grown to support a customer base of over 6,000 companies and 15,000 users in nine states.