Create a free account to continue

Solution enhances employee workflow while reducing costs and management overhead

Mitel ( @ (NASDAQ: MITL), a leading provider of unified communications ( software solutions, today announced that Packaging Incorporated, a geographically distributed packaging and fastener supply company, has ...

Mitel ( @ (NASDAQ: MITL), a leading provider of unified communications ( software solutions, today announced that Packaging Incorporated, a geographically distributed packaging and fastener supply company, has selected a Mitel ( communications solution ( to reduce conferencing and telephony equipment costs, improve productivity, and simplify management.

Packaging Incorporated selected the Mitel 5000 Communication Platform ( (5000 CP) and the Mitel Applications Suite (MAS) to replace their legacy Avaya solution. The combined Mitel ( solution delivers voice, unified access to voicemail, email and fax, plus integrated web and video conferencing and real-time presence capability.

This solution has allowed Packaging Incorporated to gain efficiencies through streamlined employee workflow, enhanced communication channels and simplified system management. In addition, the flexible capabilities of the Mitel 5000 CP ( means that the firm can leverage these enhanced IP productivity features without having to overhaul its existing network.

From an economic standpoint, the Mitel solution has reduced telecommunication equipment leasing costs for Packaging Incorporated by approximately fifty percent. The single server configuration of the Mitel 5000 CP ( with MAS drives down operating costs by bringing a smaller footprint and reduced energy consumption to the company's server room while simplified system management frees up resources than can be applied elsewhere. The MAS integrated conferencing capabilities also contribute to cost savings by reducing conferencing expenses.

"Before we'd pay nearly twice as much per month in leasing and maintenance costs. At a fraction of the cost per month for the 5000, Mitel was the clear winner," said Mike Sangrene, system administrator, Packaging Incorporated. "Additionally, with our new Mitel communications solution in place, management and employees can support innovative workflow, and that makes a huge difference on how we run our business".

"The Mitel 5000 CP is designed to address the dynamic needs of small and medium businesses like Packaging Incorporated," said Paul Butcher, president and chief operating officer, Mitel. "By adding MAS to the package we were able to provide them with a seamlessly integrated enterprise grade IP solution at a very compelling price point".

Integra Telecom, a Mitel Diamond authorizedPARTNER, worked with Mitel and Packaging Incorporated to design and implement the solution.

About the Mitel 5000 CP and MAS

The Mitel 5000 CP, an open, standard-based solution, delivers a full suite of embedded applications to get small businesses' communications up and running in one day. Ideal for businesses up to 250, the 5000 CP is designed to simplify individual communications, accelerate information flow throughout the organization, and automate common processes.

For businesses that require enhanced unified communications functionality, the Mitel Applications Suite delivers business critical applications such as audio and web conferencing, unified messaging, speech-enabled auto-attendant, mobility, teleworking, informal contact centers, and business reporting.

To read the full case study visit: (

About Packaging Incorporated

Based in Eden Prairie, Minnesota, Packaging Incorporated provides packaging and fastening products to manufacturing, industrial, packaging, printing, and construction companies to keep them supplied and to develop innovative solutions. (

About Mitel

Mitel Networks (NASDAQ: MITL) is a global provider of business communications solutions and services, consisting of unified communications and collaboration software applications, IP telephony platforms, mobility applications and managed and network services. Mitel enables businesses of all sizes to move beyond basic fixed telephony tools toward integrated multi-media collaboration solutions, accessible from anywhere, helping to improve performance, gain competitive advantage, and reduce costs. Mitel's global headquarters are in Ottawa, Canada, US headquarters are in Chandler, Arizona and EMEA headquarters are in Caldicot, UK, with offices, partners, and resellers worldwide.

Mitel and the Mitel logo are registered trademarks of Mitel Networks Corporation.

All other trademarks are the property of their respective owners.