Minneapolis Convention Center, Minneapolis, Minn.
The American Society for Quality's (ASQ) theme for the 2009 World Conference on Quality and Improvement is, "The Culture of Quality: Serving Customers, Organizations, and Communities." The conference content—comprised of more than 90 breakout sessions—is designed to create, promote, and grow the culture of quality on a global scale, through five focus areas: quality basics; customer service; driving quality through the organization; improved performance; and 21st century needs, competencies and issues. The conference will offer attendees the latest quality knowledge and tools through networking with quality experts, as well as opportunities to generate quality ideas through a broad range of sessions. Back by popular demand are the "After 5" sessions. These unique, interactive presentations are designed to demonstrate how quality can be incorporated into everyday life—with sessions on yoga, skincare, sushi, kitchen improvements, power tool safety and much more.