The Changing Role of the Operator
As businesses strive to gain a competitive advantage from their operations, the way operators perform their work has evolved. Shifting from being purely functional to highly analytical, operators have become an increasingly critical part of today’s business processes—significantly changing the way businesses operate and adding more value than ever before.
While operators of the past were trained to function in their roles with in-depth linear knowledge and to continually follow the process within established guidelines, the operator’s role has evolved significantly with advancements in technology. Operators are increasingly required to engage beyond their traditional functional boundaries and to collaborate within a cross-functional role for increased business agility.