Automating Purchasing, Production & Customer Service on Three Continent
Integrated DNA Technologies (IDT) uses Microsoft Dynamics AX ERP software, implemented by Edgewater Fullscope, to support new products and market expansion, as well as address traceability requirements. IDT processes over 25,000 products per day and has over 86,000 customers around the world, making the ability to manage different types of production vitally important.
With Microsoft ERP and CRM products, IDT has been able to automate purchasing activities and improve its ability to handle inbound calls. And perhaps the most significant benefit has been the sharing of productivity gains realized from throughout the enterprise with operations on the plant floor. The familiarity of IDT employees with the system, combined with Fullscope’s ERP and industry expertise, has also made the introduction of new modules and functions much easier.