Dyson Recalling Portable Heaters
NEW YORK (AP) -- Dyson is recalling about 393,000 portable electric heaters because they can develop an electric short and overheat, posing a fire hazard.
Of a million heaters sold globally, the company is aware of 82 incidents worldwide of the recalled heaters short-circuiting and overheating, including four reports of heaters with burned or melted internal parts. No injuries or property damage have been reported.
Approximately 338,000 heaters were recalled in the U.S. and about 55,000 in Canada.
The recall includes all Dyson Hot heaters and Dyson Hot+Cool heaters with model number AM04 and all Dyson Hot+Cool heaters with model number AM05. The model number is found above the Dyson logo on the product information sticker on the underside of the heater's base.
The heaters are 23 inches tall with a round base and an upper body shaped like an elongated ring. They have no external fan blades and are made of plastic. The heaters were available in the colors silver, black and silver, blue and gray, gray and silver, pink and gray, purple and gray, and white and gray. Each heater came with a remote control.
The heaters were sold from September 2011 to March 2014 for about $399. They were sold at Bed Bath & Beyond, Best Buy, Costco, Fry's, Kohl's, Lowe's, Macy's, Sears, Target and other retailers nationwide. The heaters were sold online at websites for Abt, Amazon, Dyson, Groupon, HSN, QVC and Walmart.
Consumers were advised to stop using the heaters immediately and unplug them. Dyson Inc. can be contacted for a free repair.
"We will fix, clean, service and return all Dyson heaters to owners, complete with a new two year parts and labor warranty, free of charge," CEO Max Conze said in a statement.
The company can be reached toll-free at (866) 297-5303, 8 a.m. to 8 p.m. Central Time Monday through Friday and 9 a.m. to 6 p.m. Saturday and Sunday. Dyson Inc. may also be reached online at www.dysonrecall.com, where consumers can register their heaters to get them fixed free of charge.
In Canada, consumers can reach Dyson toll-free at (866) 876-0749, 9:00 a.m. to 7:00 p.m. Eastern Standard Time Monday through Friday, and 10:00 a.m. to 5:00 p.m. EST on Saturday.
The company has contacted Manufacturing.net with an official statement from Max Conze, the company's CEO: “Around the world, we have seen four cases of heaters with contained burning within the machine. Although there have been no instances of personal injury or damage to property, it’s four too many. We ask owners to visit www.dysonrecall.com to register their machine, which will be fixed, cleaned, serviced and returned to them, with a new two year parts and labor warranty, free of charge.”